Chapter 1 : The medical assisting profession -- Chapter 2 : Health care settings and the Health care team -- Chapter 3 : History of medicine -- Chapter 4 : Therapeutic communication skills -- Chapter 5 : Coping skills for the medical assistant -- Chapter 6 : The therapeutic approach to the patient with a life-threatening illness -- Chapter 7 : Legal considerations -- Chapter 8 : Ethical considerations -- Chapter 9 : Emergency procedures and first aid -- Chapter 10 : Creating the facility environment -- Chapter 11 : Computers in the ambulatory care setting -- Chapter 12 : Telecommunications -- Chapter 13 : Patient scheduling -- Chapter 14 : Medical records management -- Chapter 15 : Written communications -- Chapter 16 : Medical documents -- Chapter 17 : Medical insurance -- Chapter 18 : Medical insurance coding -- Chapter 19 : Daily financial practices -- Chapter 20 : Billing and collections -- Chapter 21 : Accounting practices -- Chapter 22 : Infection control and medical asepsis -- Chapter 23 : The patient history and documentation -- Chapter 24 : Vital signs and measurements -- Chapter 25 : The physical examination -- Chapter 26 : Obstetrics and gynecology -- Chapter 27 : Pediatrics -- Chapter 28 : Male reproductive system -- Chapter 29 : Gerontology -- Chapter 30 : Examinations and procedures of body systems -- Chapter 31 : Assisting with office/ambulatory surgery -- Chapter 32 : Diagnostic imaging -- Chapter 33 : Rehabilitation and therapeutic modalities -- Chapter 34 : Nutrition in health and disease -- Chapter 35 : Basic pharmacology -- Chapter 36 : Calculation of medication dosage and medication administration -- Chapter 37: Electrocardiography -- Chapter 38: Safety and regulatory guidelines in the medical laboratory -- Chapter 39: Introduction to the medical laboratory -- Chapter 40: Phlebotomy: venipuncture and capillary puncture -- Chapter 41 : Hematology -- Chapter 42 : Urinalysis -- Chapter 43 : Basic microbiology -- Chapter 44 : Specialty laboratory tests -- Chapter 45 : The medical assistant as office manager -- Chapter 46 : The medical assistant as human resources manager -- Chapter 47 : Preparing for medical assisting credentials -- Chapter 48 : Employment strategies.